Terms and Conditions

These terms and conditions explain the main rules that apply when you access or use the Caibo Casino website, create or use a player account, play games, take part in promotions, and use any related services we make available through the platform.

By visiting the site, registering an account, depositing, withdrawing, or playing, you agree to follow these conditions of use. They’re here to set clear expectations, protect players, and help the platform run in a fair, consistent way.

Who can use Caibo Casino

Caibo Casino is for adults only.

To use the platform, you must:

• Be at least 18 years old, or the legal gambling age in your jurisdiction (whichever is higher)
• Be legally allowed to gamble online where you are located

It’s your responsibility to understand and follow local laws that apply to online gambling in your country, state, or region. We may restrict or block access in certain locations, and we may limit registration, deposits, withdrawals, or gameplay where needed to meet legal and operational requirements.

Creating an account - keep it accurate and personal

When you register, you agree to provide information that is accurate, current, and complete, and to keep it updated if anything changes. This includes details like your name, date of birth, address, email, and any other information requested during registration or verification.

Your account must be:

• Registered in your own legal name
• Used only by you
• Used in line with the platform rules and any promotion rules you accept

We may limit the number of accounts a person, household, IP address, device, or payment method can use. If multiple accounts are created or used in a way that conflicts with these account rules, we may take steps to protect the integrity of the platform, including restricting promotions or closing accounts.

Verification and identity checks (KYC)

To protect players and meet compliance standards, Caibo Casino may request verification at any time. This may be required before certain withdrawals are approved, when account details change, or when activity needs review.

Verification may include requesting documents or information to confirm:

• Your identity and age
• Your address or location
• Ownership of a payment method or wallet
• Source of funds or other details when necessary

If requested information is not provided within a reasonable timeframe, or if the information cannot be verified, we may limit parts of the service (such as withdrawals or bonus eligibility) until verification is completed.

Your account security and responsibilities

You are responsible for keeping your login details confidential and for all activity that happens through your account, whether authorized by you or not. If you believe your account has been accessed by someone else, contact support as soon as possible.

Player accounts are personal and may not be:

• Shared with another person
• Transferred, sold, or assigned
• Used to place bets on behalf of someone else

If we reasonably believe an account is being used by someone other than the registered player, we may restrict access while we review the situation.

Deposits, withdrawals, and account balances

Caibo Casino supports multiple payment options, and availability may depend on your location, device, or internal risk checks. Supported methods may include cryptocurrencies such as Bitcoin (BTC), Bitcoin Cash (BCH), Ethereum (ETH), Litecoin (LTC), Dogecoin (DOGE), Cardano (ADA), Ripple (XRP), and Tron (TRX), along with other options where offered.

When using deposits and withdrawals, keep in mind:

• Processing times can vary by method, network conditions (for crypto), and verification status
• Limits and minimums may apply and can differ by payment type, currency, and player profile
• Withdrawal requests may be reviewed before approval, including reasonable security and compliance checks
• We may ask you to withdraw using the same payment method used to deposit where practical and appropriate

Your displayed balance may include separate amounts such as cash funds, bonus funds, and pending items (for example, pending withdrawals or unsettled bets). If a balance display is impacted by an error or delay, we may correct it once confirmed.

Bonuses and promotion rules - read the offer terms each time

Promotions, bonus funds, and free spins can provide extra value, but they usually come with additional bonus terms that apply alongside these platform rules. By claiming or using a promotion, you agree to the specific conditions for that offer.

Common promotion conditions may include eligibility requirements, wagering requirements, time limits, game restrictions, max bet rules during wagering, and limits on how much bonus winnings can be converted to cash or withdrawn (where applicable).

Based on current promotional policy information available at the time of publishing:

• Some bonuses may require a 35x wagering requirement
• Wagering may need to be completed within 1 month of claiming
• A no deposit free spins offer may be available (50 Free Spins), with no deposit required, subject to the promotion’s specific terms

Because promotions can change, always check the individual offer page and any linked bonus rules before you opt in or play with bonus funds.

Game access, software, and what may change

Caibo Casino hosts games and services provided by a mix of in-house tools and third-party studios. Game availability can vary by jurisdiction, device type, browser compatibility, and operational decisions.

We aim to offer a reliable service, but we do not promise that every game, feature, promotion, or payment method will be available at all times or in every location. We may add, remove, suspend, or limit:

• Specific games or categories
• Promotions and bonus features
• Limits, settings, or gameplay features
• Parts of the website or services during maintenance or updates

Fair play standards - keeping gameplay honest

Using the platform means playing fairly and using the services for lawful entertainment purposes only. You agree not to misuse the site, the games, or any offers.

Prohibited behavior includes, for example:

• Providing false or misleading information
• Fraud, collusion, or attempting to gain an unfair advantage
• Chargeback abuse or intentionally disputing legitimate transactions in bad faith
• Bonus misuse, including patterns designed to exploit promotions rather than play normally
• Using bots, scripts, automation tools, or unauthorized software
• Attempting to interfere with the site, game outcomes, or platform systems
• Allowing someone else to access or operate your account

If you’re unsure whether a behavior is permitted, it’s better to ask support before you proceed.

When Caibo Casino may restrict service or close an account

We may take reasonable action to protect players and the platform where we believe rules have been broken or where risks need review. Depending on the situation, this may include:

• Limiting access to certain features (such as withdrawals, deposits, or promotions)
• Suspending or removing bonus eligibility where promotion rules were not met
• Pausing transactions or freezing funds temporarily while verification or reviews are completed
• Suspending or closing an account when serious or repeated issues are identified

Any action taken will be based on the information available to us at the time, and we aim to apply these measures in a balanced, consistent way.

Errors, malfunctions, and interrupted sessions

From time to time, issues can happen - including technical outages, game malfunctions, incorrect displays, communication delays, or pricing/bonus configuration mistakes.

If an error occurs, Caibo Casino may:

• Correct obvious mistakes (such as incorrect balances, bonus crediting errors, or display issues)
• Void or adjust affected bets or transactions where a malfunction impacted fairness
• Re-run or settle game outcomes according to available logs and provider reports when applicable

We handle these situations in a practical way, with the goal of restoring accurate account status and fair game settlement.

Responsible gaming - entertainment comes first

Gambling should be treated as entertainment, not a way to make money. If gambling stops feeling fun or starts affecting your wellbeing, we encourage you to take a break and use responsible gaming tools that may be available on the platform, such as limits or self-exclusion options.

You can also review guidance and support options on our Responsible Gaming page.

Intellectual property and permitted site use

The Caibo Casino website, including its design, branding, logos, text, graphics, and software elements, is owned by Caibo Casino or used under license.

You may use the site for personal, non-commercial purposes connected with playing on the platform. You may not copy, reproduce, republish, distribute, reverse-engineer, or commercially exploit site content or software without written permission.

Third-party providers and linked services

Some parts of the service rely on third parties, including game studios, payment providers, identity verification services, and infrastructure partners. These services may have their own operational limits and availability windows.

Where the platform includes links or embedded services provided by third parties, Caibo Casino is not responsible for external sites or services that we do not control, although we aim to work with reputable providers.

Limitation of liability - what we’re responsible for (and what we aren’t)

Caibo Casino works to operate the platform with care and appropriate safeguards. However, we are not responsible for losses or damages caused by events outside our reasonable control or by factors such as:

• Player error (for example, sending funds to the wrong address or using an unsupported network)
• Device, browser, or connection problems on the player’s side
• Third-party service interruptions (payment networks, blockchain congestion, providers)
• Maintenance, updates, or necessary security actions
• Misuse of the service or breach of these service terms

Nothing in these site terms limits any rights you may have under applicable consumer protection laws that cannot be excluded.

Service provided “as is” and “as available”

The website, games, and related services are provided on an “as is” and “as available” basis. We do not guarantee uninterrupted access, constant availability, or error-free operation. Planned maintenance, updates, and unexpected technical issues may occasionally affect access to parts of the platform.

Updates to these conditions of use

We may update these terms from time to time to reflect changes in the platform, operational needs, legal requirements, or security practices. The latest version posted on the website will apply from the date it is published, unless a different effective date is stated.

Continuing to use the platform after updates are posted means you accept the revised terms. It’s a good idea to review this page periodically.

Other policies you should review

These site terms work alongside other important policies that apply to your use of Caibo Casino. Depending on how you use the platform, you may also need to review:

• Our Privacy Policy
• Our Cookie Policy
• Bonus rules or promotion-specific terms (where published)
• Any AML/KYC-related policy or guidance made available on the site

Contact Caibo Casino support

If you have questions about these terms, your account, verification, payments, or promotions, you can reach our support team through the site’s chat or FAQ, or by email at support@caibocasinos.com.

Using Caibo Casino should feel clear and straightforward. These platform rules are intended to set fair expectations for gameplay, payments, promotions, and account use - and help keep the service safe and consistent for everyone who plays here. Continued access or use of the site means you agree to follow the current version of these terms.